Facing printer issue? Receiving error message ‘Unable to xxx’ or error code A5 in your Brother Printer? The error code A5 usually appears on the printer display if your machine has experienced a mechanical malfunction such as damaged drum unit. While encountering this printer issue, you may not be able to perform its scanning process smoothly. Make your Printer work like new by following below technical resolutions on How to Fix Brother Printer Error Code A5
Unplug your Brother Printer from the power outlet. Hold on for 30 seconds. Plug in the power cable back and check for the error code. If the error message reappears, follow the next steps.
Lift the top header of the printer and make sure there isn’t a document on the flat scanner glass. Now, press Copy, and then select Start. If the printer prints a blank page, the issue is resolved. If you still receive the error code, move ahead with other troubleshooting steps.
Turn off your printer. Head to the Start menu and click on Control Panel. Click on System Preferences and uninstall your Brother Printer. Go to the manufacturer website. Under Support and Download, search for model number of your Brother Printer and install the latest version of drivers. Try scanning a document or faxing a document. If the error persists, jump to the next steps.
Reset Drum Unit and Toner
Power off the printer. Open the front cover to remove the drum unit and toners. Using the Green handle, pull out the drum unit towards you until it stops. Similarly, remove the toner cartridges. The drum unit and toner cartridges should be placed on a clean flat surface. Search for the grey lever lock and lift to unlock it. Lift the front of the drum and remove it from the machine using green handles. Now, you need to thoroughly check the interior of the printer for stuck paper or damaged parts. If everything seems fine, put back the drum unit and toner cartridges into the printer and try operating the device. Switch the printer ON and wait until the display shows ‘Ready’. However, if the Brother Printer Error Code A5 still crops on the printer display get the drum unit replaced.
Useful Tips to follow to avoid recurrence of Brother Printer Error A5:
- Avoid usage of flammable substances to clean the interior or exterior body of the printer.
- Always keep the printer turned off if you are nor using it.
- Always hold the green handles of the drum unit when you carry it.
- Never touch the electrodes to prevent damage to the printer from static electricity.
To get the printer repaired or to get the part replacement, contact brother printer technical help desk support number.