Encountering technical glitches with printers can be frustrating, especially when your Brother printer shows the “offline” status.

In the digital age, where printers are essential for producing hard copies of important documents, it is crucial to address connectivity challenges promptly.

This article provides a comprehensive guide to troubleshooting and resolving the offline issue of Brother printer, offering effective solutions to help you regain seamless printing functionality.

By following the steps outlined below, you can overcome the offline problem and ensure a smooth printing experience.

Understanding the Brother Printer Offline Issue

The “offline” status in Brother printers typically indicates a communication problem between your computer and the printer. 

Several factors can contribute to this issue, including faulty connections, outdated drivers, network problems, or software conflicts. 

By understanding the potential causes, you can effectively troubleshoot the problem and find a suitable solution.

Troubleshooting Steps:

1. Verify Physical Connections to Ensure Brother Printer Offline Issue:

  • Ensure that the printer’s power cable is securely connected to a working power outlet.
  • Confirm that the USB or Ethernet cable connecting the printer to your computer is properly inserted and undamaged.
  • If you are using a wireless connection, ensure that the printer is within range of your Wi-Fi network and that the network is functioning correctly.
brother printer offline issue

2. Check Brother Printer Offline Status:

  • On your computer, navigate to the Control Panel (Windows) or System Preferences (Mac), depending on your operating system.
  • Access the “Devices and Printers” option on Windows or the “Printers & Scanners” option on Mac.
  • Locate your Brother printer and ensure it is set as the default printer.
  • If it shows as “offline,” right-click (Windows) or Control-click (Mac) on the printer and select the “Use Printer Online” option.

3. Restart Printer and Computer:

  • Turn off the printer and disconnect it from the power supply.
  • Shut down your computer and wait for a few minutes.
  • Plug the printer back into the power source and switch it on.
  • Boot up your computer and allow it to recognize the printer.

4. Update Brother Printer Drivers:

  • Outdated or incompatible printer drivers can often cause connectivity issues.
  • Visit the official Brother website and navigate to the “Support” section.
  • Enter your printer model and download the latest driver compatible with your operating system.
  • Follow the installation instructions carefully and restart your computer afterward.

5. Clear Print Jobs:

  • Lingering print jobs in the queue can sometimes interfere with the printer’s status.
  • Open the Control Panel (Windows) or System Preferences (Mac) on your computer.
  • Go to “Devices and Printers” (Windows) or “Printers & Scanners” (Mac).
  • For Windows users, right-click on your Brother printer and choose the “See what’s printing” option. Mac users can Control-click on the Brother printer and select the same option.
  • In the print queue window, click “Printer” and select “Cancel All Documents” to clear any stuck print jobs.

6. Check Network Connection:

  • If your Brother printer is connected to your computer via a network, ensure that both devices are connected to the same network.
  • To refresh the network connection, restart both your router and modem.
  • Consider assigning a static IP address to your printer to avoid connection issues.

7. Disable Firewall or Antivirus:

  • Firewall or antivirus software can occasionally hinder communication between the printer and your computer. Temporarily disable your firewall or antivirus software and see if the printer reconnects online.
  • Consult the software’s documentation or the vendor’s support website for instructions on how to disable it temporarily.

8. Reinstall the Brother Printer:

  • If none of the previous steps have resolved the issue, reinstalling the printer might help.
  • Disconnect the printer from your computer and uninstall the printer software.
  • Restart your computer and reinstall the printer software from the Brother website.
  • Follow the installation instructions carefully, and connect the printer to your computer when prompted.


Encountering the Brother printer offline issue can disrupt your workflow, but by following the troubleshooting steps outlined in this article, you can quickly identify and resolve the problem.

Whether it’s verifying physical connections, updating drivers, or checking network settings, the solutions provided can help you regain connectivity and resume printing efficiently.

Remember, persistence and patience are key when troubleshooting printer issues, and if all else fails, reaching out to Brother’s customer support can provide additional assistance in resolving the offline issue.

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